Benefits and the principle of working with clients
Advantages of our company
- Own production of reverse osmosis systems, ultrafiltration, distillers, water desalination, block-modular water treatment plants due to which the prices for these products are optimal, and consumer characteristics meet the requirements of customers.
- Installation and maintenance of systems anywhere in Russia.
- Calculation of osmosis project within 1 working day.
- Prompt preparation of proposals, documents.
- Video on installation of equipment placed on the company's website.
- Experience of realization of more than 300 projects of water treatment systems.
- Working quality control system, including more than 20 quality indicators of goods and services.
- Favorable conditions for dealers and trade organizations.
In relations with our clients we use the following principles:
- Treating customers' needs as our own
The customer and his needs are at the center of our company and its employees; each employee and the entire team strive to meet the needs of customers, improve the quality of products and services, evaluate and increase customer satisfaction. Customer satisfaction is continuously monitored, captured and taken into account in improving the quality of goods, services and maintenance in the company.
- Responsibility
Responsibility refers to the measure of an organization's or person's fulfillment of commitments made. We always strive to fully fulfill our obligations to all our customers, suppliers and partners. Fulfillment of undertaken obligations is one of the main priorities of our company. And even if something due to various circumstances is disrupted (terms of production, delivery conditions) we strive to timely warn our customers and partners about it and do everything in our power to correct the situation.
- Honesty and integrity
During consultations, in informational materials of the company, on the website we strive to give only reliable and truthful information. We do our best to timely and objectively convey to our clients all information concerning consumer properties of goods and services, terms and conditions of delivery, warranty obligations, payment terms. Honesty and integrity of relations with customers and partners is one of the main principles of our company.
- Politeness and benevolence
Politeness and benevolence towards our clients, partners, suppliers, employees is one of the valid rules of our company. Friendly attitude and communication with our customers is one of the indicators of our company's service quality standard. The company management strives to constantly monitor the politeness and friendliness of our employees when communicating with our customers, suppliers and other partners. We expect the same attitude from all our partners. Violation of this principle may lead to a complete termination of interaction.
- Competence of consultations and quality of service
Knowledge, many years of experience in the field of water treatment, use of advanced technologies of training specialists allow us to provide consultations and service at the highest level. Our specialists will promptly answer all your questions in the field of water treatment and about the range of products of our company.
- High quality standards of goods and services
Our company has developed and applies high quality standards of goods and services, the purpose of which is to increase the satisfaction of our customers. We constantly survey our customers to find out the reasons for their dissatisfaction and eliminate problems in the quality of goods, services and maintenance.
- Prompt resolution of problem situations related to the supplied equipment or work performed
Fulfillment of warranty and post-warranty obligations to customers is the most important component of our company's service. Our specialists will try to do their best to eliminate problems that may arise with our equipment or work performed. For this purpose, the company has created a service center, which diagnoses problems with the equipment of our production. Also the company has contractual relations with service centers of manufacturers of the equipment we sell. All problems of the client with the equipment purchased from us or works performed are solved promptly and in accordance with the current legislation.
