Company Mission

Mission of Wagner Research and Production Company

Mission of the Company is the meaning and purpose of the company's existence from the point of view of consumers, employees and society as a whole.

Mission in relation to consumers and society: To design, manufacture, supply, service reliable, convenient water treatment systems, other products and services for enterprises and private persons in a timely manner through continuous innovative development and improvement of its activities.

Mission in relation to employees: Improvement of welfare, quality of working life and free, harmonious development of all employees on the basis of passionate, effective work to achieve the goals and mission of the organization, mastering advanced innovations in the field of organization and management.

Quality of working life is a set of working conditions and content of work, which determines the employee's satisfaction with his/her presence and activity in the organization. High quality of working life means that it is interesting for an employee to stay and work in the organization, and the process of work gives him/her pleasure and moral satisfaction.

Free means that every employee of our organization has an opportunity to develop in a direction that is interesting for him/her.

Harmonious means a balanced development of an employee without neglecting any important aspects of life - health, professional and personal development, recreation, self-fulfillment and positive mood.

Dear customers, suppliers, employees and other partners of our organization!

We strive to continuously improve the quality of our products, service, and interaction with partners. That is why our company has a program to stimulate the submission of rationalization proposals to improve the activities of our organization.

Everyone can participate in the program: customers, employees, suppliers, contractors and others. The amount of remuneration is determined by the value of the submitted proposal and ranges from 100 rubles to 10 thousand rubles and more. To participate in the program you just need to fill out this form and send it to our company with the signature "Improvement Proposal".

You can download the suggestion form here.

We will be grateful to you for any suggestions to improve the activity of our organization! For rationalization proposals, the implementation of which will help our company to become better, remuneration is guaranteed.

In our customer relations we use the following principles:

1. Treating customers' needs as if they were our own

The customer and his needs are at the center of our company and its employees; each employee and the entire team strive to meet customer needs, improve the quality of products and services, evaluate and increase customer satisfaction. Customer satisfaction is continuously monitored, captured and taken into account in improving the quality of goods, services and maintenance in the company.

2. Responsibility

Responsibility refers to the measure of an organization's or person's fulfillment of commitments made. We always strive to fully fulfill our obligations to all our customers, suppliers and partners. Fulfillment of undertaken obligations is one of the main priorities of our company. And even if something due to various circumstances is disrupted (terms of production, delivery conditions) we strive to timely warn our customers and partners about it and do everything in our power to correct the situation.

3. Honesty and integrity

During consultations, in informational materials of the company, on the website we strive to give only reliable and truthful information. We do our best to timely and objectively convey to our clients all information concerning consumer properties of goods and services, terms and conditions of delivery, warranty obligations, payment terms. Honesty and integrity of relations with customers and partners is one of the main principles of our company.

4. Politeness and benevolence

Politeness and benevolence towards our clients, partners, suppliers, employees is one of the valid rules of our company. Friendly attitude and communication with our customers is one of the indicators of our company's service quality standard. The company management strives to constantly monitor the politeness and friendliness of our employees when communicating with our customers, suppliers and other partners. We expect the same attitude from all our partners. Violation of this principle may lead to a complete termination of interaction.

5. Competence of consultations and quality of service

Knowledge, ten years of experience in the field of water treatment, the use of advanced technologies of training specialists allow us to provide advice and service at the highest level. Our specialists will promptly answer all your questions in the field of water treatment and about the range of products of our company.

6. High quality standards of goods and services

Our company has developed and applies high quality standards of goods and services, the purpose of which is to increase the satisfaction of our customers. We constantly survey our customers to find out the reasons for their dissatisfaction and eliminate problems in the quality of goods, services and maintenance.

7. Prompt resolution of problem situations related to the supplied equipment or work performed

Fulfillment of warranty and post-warranty obligations to customers is the most important component of our company's service. Our specialists will try to do their best to eliminate problems that may arise with our equipment or work performed. For this purpose, the company has created a service center, which diagnoses problems with the equipment of our production. Also the company has contractual relations with service centers of manufacturers of the equipment we sell. All problems of the client with the equipment purchased from us or works performed are solved promptly and in accordance with the current legislation.